The Intermediary – October 2025 - Flipbook - Page 84
Meet
eet The Broker
LionHart Mortgages
s & Protection
Marvin Onumonu speaks with Charles Hart, business principal,
director and mortgage broker at LionHart Mortgages & Protection
What inspired you to
become a broker?
I was drawn to property at a young
age as I was close with my dad, who
initially owned pubs before selling
those to move into residential
property. I wanted to be like him,
so when pressed with the option of
more time in school or starting my
own property journey, the decision
was an easy one, and I was through
the school gates and on my bike to
the office before my teachers could
convince me otherwise!
I love the property industry,
having cut my teeth in estate agency
between local and national brands.
Having spent years climbing the
corporate ladder I finally got to
try the area manager role I had
worked so hard for and realised it
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The Intermediary | October 2025
was everything I didn’t want. I was
determined to put my experience to
use with a new challenge. So, having
been witness to terrible mortgage
advice and horrible customer service
one too many times, I thought I’d
better walk the talk and ordered my
CeMAP papers.
What sets your firm apart
from other brokerages?
Our motto, ‘Treat every client like
they are your only client’, genuinely
takes the client on a journey that
we have been told time and again
that they haven’t been offered
elsewhere. We see a mortgage
application as a journey, and we take
our responsibility in that personally.
It isn’t just a job, it’s our clients’ lives
that we affect. That journey forges a
relationship with clients that can last
decades, and we love that we have
ongoing relationships throughout
their life, not just when their rate is
due to be reviewed.
I am especially passionate about
new technologies and tools, so
we not only embrace, but throw
ourselves in head-first to new
opportunities, being careful to
ensure they marry up perfectly with
a remarkable customer journey,
rather than replace it. I will choose
quality over quantity every single
time, and our clients feel that too.
What opportunities are
there at the moment?
The list is huge! I am so excited
about the number of new lenders
and policy changes that we have
