The Intermediary – October 2025 - Flipbook - Page 69
P RO T E C T I O N
Opinion
revenue gap
20% of advisers
favour referring
clients for an
advised phone
conversation
brokerage in Gloucester, said that GI
oen fell down her to-do list due to the
complex nature of quote generation.
Recognising the potential of GI as
a supplementary income stream,
Charline trialled the referral service
and has found that she’s “seeing a
much higher conversion rate than
when I handled this myself.”
Crucially, Charline feels
comfortable using the service as
her “clients know they’re speaking
to someone who’s an insurance
expert. That builds trust and makes a
huge difference.”
We understand that advisers can
be reluctant to hand over their wellearned client relationships to a thirdparty, which is why we have robust
processes in place to secure client
10% prefer an
online journey
where clients can
arrange policies
independently
consent to be contacted, and at a time
of their convenience.
Andrew Dunn, a broker at Q
Financial Services in Telford, says:
“What’s most valuable for me is
having the option to refer our clients
onto a team of experts, which gives
everyone involved some peace of mind
and assurance.”
Providing peace of mind is why our
Adviser Hub allows advisers to track
each referral they make, so they’re
never out of the loop with how their
Referrals of
remortgage
clients convert at
26%, compared to
15% when advisers
initiate the GI
conversation
themselves
customers are faring. The results
from referring remortgage clients to
Paymentshield speak for themselves.
In 2025 alone, referrals of remortgage
clients are currently converting
at 26%, compared to 15% when
advisers don’t refer and initiate the GI
conversation themselves.
It’s important that advisers strongly
consider referral services as one of the
key strings to their bow, especially
with the revenue opportunities that
remortgaging looks set to provide over
the next 15 months.
Time to act
By the end of 2025, 1.8 million
borrowers will come to the end of their
fixed-rate mortgages, per estimates
from UK Finance. 2026 promises to be
similarly plentiful.
For those advisers who remain keen
to deliver an advised conversation
themselves, our Adviser Hub, GI
academy and the adviser toolkit on the
Paymentshield website are continually
updated and offer valuable support
to advisers.
For advisers struggling to find
the time to effectively meet this
remortgaging wave, exploring
how referral services can support
your operations could really help to
unlock that extra revenue and client
appreciation.
Remortgaging presents a golden
opportunity for the sector over the
next year. With uncertainty around
inflation and future rate changes
continuing to loom over us, clients
will always gain the most value from
professional, expert advice that helps
them navigate complex decisions. ●
By the end of
2025, 1.8 million
borrowers will
come to the end
of fixed-rate
mortgages
